Sales Operations Analyst

Sales Operations Analyst
18-month Contract
Hybrid in San Jose, CA
Must be able to work on a W2

Requirements

Support the complete Quote-to-Cash lifecycle, including quote creation, order fulfillment, billing, and revenue recognition.
Maintain data integrity across customer master data, pricing, and order management processes in SAP.
Troubleshoot and resolve workflow and system issues that impact business operations.
Support SAP Sales & Distribution (SD) and Material Management (MM) processes and functionality.
Work with standard SAP transactions, including MM01, XD01, VA01, and VF01.
Support system enhancements, data migration activities, and post-go-live stabilization efforts.
Administer and support Salesforce, including Lightning UI and Sales Cloud.
Manage Salesforce user permissions, custom fields, reports, and data hygiene.
Perform and support data imports and exports using Salesforce Data Loader or similar data tools.
Support go-live readiness, data validation, and quality assurance activities during system migrations.
Maintain accuracy and consistency when working with large datasets.
Analyze factual information to identify and resolve operational and system-related issues.
Develop and maintain process and system documentation.
Manage multiple simultaneous requests, prioritize tasks, and meet deadlines.
Collaborate with Sales, Operations, Finance, technical teams, and other cross-functional stakeholders.
Work independently and as part of a team in fast-paced and changing environments.

Qualifications

University degree or equivalent practical knowledge gained through experience.
Minimum of 2 or more years of relevant professional experience.
3–5 years of practical experience managing end-to-end Quote-to-Cash processes.
Strong functional knowledge of SAP SD and SAP MM.
Hands-on experience with Salesforce administration.
Experience with Salesforce Lightning UI and Sales Cloud.
Experience with Salesforce Data Loader or similar data tools.
Experience supporting data migration, data validation, and system go-live activities.
Strong analytical, problem-solving, organizational, documentation, and communication skills.
High attention to detail and ability to make evaluative judgments based on factual information.
Ability to work independently with minimal supervision.
Experience with SAP S/4HANA, IDocs, BAPIs, or other integration mechanisms is highly valued.
Exposure to Salesforce CPQ or similar configurators is a plus.
Understanding of compliance requirements related to master data and revenue recognition is preferred.
Knowledge of data governance and system integration best practices is preferred.