- Location: Massachusetts, United States
- Type: Contract
- Job ID: 10379
- Work Setting: On-Site
- Posted: June 11, 2026
- Closing Date: June 25, 2027
- Tax Status: W2
Manager, Business Process Excellence
12-month Contract
Hybrid in Waltham, MA (3 days on-site)
Must be able to work on a W2
Pay Rate: Starting at $60/hr
Position Summary
The Manager, Business Process Excellence provides hands-on support to develop and strengthen the Operations operating model and process frameworks that underpin the integrated management system.
This role partners with process owners, leveraging industry-standard frameworks and Business Process Management (BPM) best practices, to define process architecture, standardize process design, and establish process performance governance.
Requirements
Education & Experience
12-month Contract
Hybrid in Waltham, MA (3 days on-site)
Must be able to work on a W2
Pay Rate: Starting at $60/hr
Position Summary
The Manager, Business Process Excellence provides hands-on support to develop and strengthen the Operations operating model and process frameworks that underpin the integrated management system.
This role partners with process owners, leveraging industry-standard frameworks and Business Process Management (BPM) best practices, to define process architecture, standardize process design, and establish process performance governance.
Requirements
- Collaborate with key functions to identify current processes, map to process frameworks, and assess process maturity.
- Define and govern standards for process hierarchy, taxonomy, and BPMN-aligned process mapping.
- Facilitate workshops to discover, analyze, design, and document business processes.
- Design governance mechanisms to establish performance measures and review process performance, effectively monitoring and controlling implemented standards.
- Identify and support delivery of targeted process improvement opportunities.
- Support effective use of enabling systems and ensure compliance with applicable regulations, quality requirements, and industry standards.
- Hybrid role with on-site presence expected three days per week.
- Travel expected up to 15%.
Education & Experience
- Bachelor’s degree in Business, Engineering, or a related discipline.
- 8–10 years of experience in operations, supply chain management, technical operations, and/or business process management.
- Experience with Microsoft Office Suite, SAP Signavio, or similar process mapping tools, as well as document and learning management systems.
- Process mapping and modeling using standardized frameworks (e.g., BPMN).
- Facilitating cross-functional workshops and improvement initiatives.
- Project management.
- Developing and governing process hierarchies.
- Supporting process change through communication and training.
- Evaluating and improving process performance.
- Process management.
- Process architecture (APQC Process Classification Frameworks a plus).
- Change management practices.
- Process-oriented and analytical.
- Collaborative and team-driven.
- Effective communicator across organizational levels.
- Results-focused with a continuous improvement mindset.